At SmallDetail, we want to make your watch shopping experience seamless. Below are answers to the most common questions about our men’s watches, women’s watches, smartwatches, shipping, returns, warranties, and more.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay – you won’t be charged any extra fees
Are your products authentic and new?
Yes, all watches sold on SmallDetail are 100% brand new, unused, and sourced directly from trusted suppliers.
How long will my order take to arrive?
Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@smalldetail.shop
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smalldetail.shop
Are your watches covered under warranty?
Yes, all watches come with a 1-year limited warranty covering manufacturer defects. Wear-and-tear or accidental damage is not covered.
What types of watches do you sell?
We offer a curated selection of men’s watches, women’s watches, and smartwatches, ranging from casual and luxury styles to fitness and tech-focused designs.
Are your smartwatches compatible with iOS and Android?
Yes! Most of our smartwatches are compatible with both Android and iOS. Specific compatibility details are listed on each product page.
How can I contact SmallDetail support?
You can reach our customer support via the Contact Us page or by emailing us at support@smalldetail.shop. We usually respond within 24 hours.
Experience enduring elegance and durability with our premium collection
Curated Selection
Discover exceptional products for your refined lifestyle in our handpicked collection
Exclusive Deals
Access special savings on luxurious items, elevating your experience for less
express delivery
FREE RETURNS
EXCEPTIONAL CUSTOMER SERVICE
SAFE PAYMENTS
We value your privacy. SmallDetail complies with GDPR standards — your data is secure, never shared without consent, and used only to improve your shopping experience.
